The Orchard’s Response to COVID-19 (coronavirus)


We are closely monitoring the COVID-19 situation and, in accordance with the CDC and other health agencies, are continuously evaluating our policies and taking extra precautions.

Because the health and well-being of residents and employees is our first priority, we are implementing additional measures at The Orchard.

  • Residents are strongly encouraged to practice social distancing and remain in their apartments
  • Residents in Independent Living and Assisted Living will continue to receive nutritious meals via in-apartment dining service
  • As the Rose Garden and the Arbor have been secured for several weeks, we will continue to serve meals in the secured dining rooms as so many need assistance
  • To keep residents active and involved, reading materials and puzzles will be provided to residents in their apartments; we are also arranging “window visits” with family members and encourage virtual face-to-face visits via smartphone, computer and tablet
  • Essential visitors* will be required to wear masks throughout their visit and employees will wear masks and gloves when within six feet of residents; employees and essential visitors will continue to have their temperatures checked upon arrival at the community

The following protocols remain in effect:

  • We have closed our gates to the Orchard from Pear Orchard Road and all visitors must ring the bell to be allowed through the gate.
  • Essential visitors must enter the building through the main entrance
  • Vendors delivering packages or supplies at the front entrance must leave items for community staff to deliver to destinations within the building
  • When residents return to the community following a hospital stay, we will request negative test results for COVID-19 or a note from their physician stating they are infection-free and don’t pose a risk to other residents; otherwise they will be subject to a 14-day quarantine in their room or until they can be cleared by their physician
  • Front desk staff are more assertive in asking all essential visitors to wash their hands or utilize hand sanitizer whenever they enter or exit the community
  • Transportation services are for scheduled essential medical appointments only; we are eliminating all excursions to public gathering spaces including grocery stores, religious services, shopping malls, and theaters until further notice
  • We will pick up and deliver any necessary items to individual residents upon request and charge their house account
  • All community events in which external visitors were expected have been canceled or postponed
  • We strongly recommend that residents postpone all upcoming travel, including cruises and/or all flights; residents seeking to return to the community following travel will not be allowed to return until they receive a negative COVID-19 test
  • Frequently disinfecting high-touch areas like doorknobs, elevator buttons, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces
  • Reinforcing handwashing and infection control training for all employees
  • Providing additional protective equipment and cleaning supplies for personal use

*Examples of essential visitors include:

  • Family members of residents who are in imminent end-of-life situations; access in these cases will also be restricted to resident apartments only
  • Vendors who provide essential services (pharmacy, food, supplies, maintenance, movers and healthcare providers including hospice and physical therapy)
  • Individual private duty aides/companions
  • Salon/spa service providers, on a reduced schedule with additional sanitizing and 6 foot separation maintained

In addition, essential visitors must be able to answer “no” to the community screening statements:

  • You have been diagnosed with, or exposed to anyone diagnosed with, COVID-19
  • You have reason to believe that you, someone in your household or someone who you are in close contact with, has been exposed to COVID-19
  • You currently have any of the following symptoms: fever, cough, sore throat and/or shortness of breath
  • You or anyone in your household has traveled out of state in the last 14 days
  • You have traveled via air or been in an airport in the last 14 days

We continue to monitor new developments and evaluate our precautions daily. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We will be regularly updating Orchard residents and family members on a newly installed Facebook page, over the phone and responding to emails, but if you have an urgent question, as always, please reach out to the community’s Executive Director at any time. So that we have an accurate contact list, please forward your email address to